Even if you have an excellent website, it is likely that users will still have questions about your product or service. Instead of trying to find the answers themselves by searching on your website, many users prefer to instead ask their questions and have them answered quickly. Instead of devoting a full team to answering questions on your website full-time, instead invest in WordPress Chatbot software. A chat solution is one of the most important plugins to add to your WordPress site. In this article, we will discuss the pricing and features of 12 different chatbot software, so you can decide which one is best for your website.
Table of Contents
Definition of a Chatbot
A chatbot is a computer program that is designed to simulate conversations with human users over the internet. Chatbots can carry on various conversations at once. While chatbots at first were for answering questions, now they can perform all different types of functions. A WordPress chatbot welcomes visitors to your website, offers guidance, answers questions, and ultimately, will bring the visitor to a real person if it cannot perform a specific task. WordPress chatbots might offer a variety of features including templates, appointment booking, mobile access, third-party integrations, AI, bot-to-human handover, and omnichannel support.
Benefits of Using Chatbot Software on Your Website
There are several benefits of installing live chat software on your site. Chatbot software can help you build stronger customer relationships, reduce customer service costs, help you collect data, boost customer and subscriber numbers, and cut down on shopping cart abandonment issues.
Best WordPress Chatbot Software Options
WordPress offers a large variety of chatbot plugins, and there are also third-press options. If you are interested in adding chatbot software to your WordPress website, these are the 12 best website chat options available.
Zendesk
Zendesk offers a WordPress live chat plugin with proactive chat support and measuring of key metrics. But Zendesk is not just a chat option. It is a complete customer care software solution.
Starting Price
The starting price of Zendesk is $49 per month.
Free Trial
The Zendesk free trial is 14 days.
Zendesk Features
- Answer Bot can provide immediate answers to incoming questions 24/7 across email, ticket form, chat,, social channels, Slack, API, and/or SDK
- Launch Answer Bot in minutes. Just a few clicks and it’s ready to go.
- Completely customizable look to match branding
- No-coding conversation flow builder, publishable in multiple languages
- Unified agent workspace for all channels
- Easy-to-use interface & powerful integrations
Tidio
Tidio is a free WordPress chatbot plugin and AI-powered customer service platform. According to its website, Tidio is the ultimate customer service platform offering live chat boosted with chatbots. More than a dozen templates are available.
Starting Price
The starting price of Tidio is $39 per agent, per month.
Free Trial
Tidio’s free trial is seven days.
Tidio Features
- Mobile-friendly widget that works on iOS and Android devices
- Dashboard available in nine languages
- Integration available with Messenger, Instagram, and live chat
Smartsupp
Smartsupp is your personal online shopping assistant that helps drive online sales through conversations. “Smarty,” the Smartsupp chatbot, is used often in Europe. It starts conversations with customers to kick off the buying process.
Starting Price
The starting price of Smartsupp is $15 per month.
Free Trial
Smartsupp’s free trial is 14 days.
Smartsupp Features
- GDPR compliant for secure data storage within the European Union
- E-commerce data that lets you see visitor lists
- Chatbot “Smarty” available in Czech and English
Gobot
Gobot is designed to help ecommerce brands combat rising ad costs and cookie depreciation by growing and monetizing first-party owned audiences. It brands itself as the number-one abandonment revenue recovery platform. Gobot allows online stores to collect data in real-time so they can create personalized messages and relevant follow-up questions.
Starting Price
Gobot’s starting price is unavailable.
Free Trial
It is unknown if Gobot offers a free trial.
Gobot Features
- Useful bot templates
- Drag ‘n drop bot builder
- Targeting and behavior personalization
- Calendar functionality for scheduling meetings
Acobot
Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. It is a virtual shopping assistant designed for WooCommerce. Acobot will automatically send an email when a cart is abandoned and also offers a rewards program and discount coupons.
Starting Price
Acobot’s starting price is $9 a month.
Free Trial
Acobot’s free trial is 15 days.
Acobot Features
- 100+ responsive and mobile-friendly bot templates
- Polling functionality for getting feedback
- Location-specific and scroll-triggered bots
- Customizable colors and styles to match branding
WP-Chatbot
WP-Chatbot is the fastest and simplest way to add live chat to your WordPress website. It is also fully integrable with your business’ Facebook page.
Starting Price
WP-Chatbot’s starting price is $14.25 per month for its paid plans.
Free Trial
WP-Chatbot is free for up to 1 user and 1,000 credits per month.
WP-Chatbot Features
- Chat marketing automations
- Unified inbox for chatbot interactions and other entry points
- Customizable greetings for Facebook Messenger and non-Facebook Messenger users
- Custom dialogue language flow
Chatbot with Watson IBM
IBM’s Watson Assistant bills itself as an AI chatbot that is easy to use, understands human conversation, and improves the customer experience. Formerly called Watson Conversation, it offers advanced features like VOIP calling to allow customers to contact a real person directly if they desire live support.
Starting Price
Chatbot with Watson IBM starts at $140 per month.
Free Trial
Chatbot with Watson IBM offers a 30-day free trial.
Features
- Responses that can add images, pauses, and clickable responses to the chatbot
- Twilio-powered VOIP calling
- Easy plugin setup so users can chat with Watson right after installation
- Zendesk integration ensures chatbot communications are analyzed, stored, and accessible to all customer-facing staff
Collect.chat
Collect.chat offers a chatbot specifically for WordPress. It is a human-friendly and fully-automated chatbot for your site. It also offers an interactive FAQ feature for teaching customers more about products and services.
Starting Price
The paid version of collect.chat is $24 per month.
Free Trial
Collect.chat is free for up to 50 responses per month.
Collect.chat Features
- Human-friendly conversation flow designed for lead generation
- Appointment booking with Google Calendar integration
- Survey collection for getting feedback from visitors
Chatra
Chatra is a multichannel marketing tool featuring a chatbot. It has a functional, easy-to-use piece of chat software for websites that allows your customers to contact you in real-time via live chat or message you when you are offline.
Starting Price
Chatra begins at $17 per month.
Free Trial
Chatra’s free trial is ten days.
Chatra Features
- Fast FAQ bot options
- Intelligent form bot for customizing bots with custom fields
- Full Ecwid and Woocommerce support
- Exit-intent feature
Chatfuel
Chatfuel offers live chat for WhatsApp, Facebook, and Instagram. (But don’t worry: you can connect your Chatfuel to WordPress integration in just a few minutes.) It is a great option if you do not know how to program.
Starting Price
The paid version of Chatfuel begins at $14.99 per month.
Free Trial
Chatfuel is free for up to 50 conversations per month.
Chatfuel Features
- Available for WordPress through third-party Zapier integration
- Automated Facebook Messenger chatbot, low programming skills required
- Customer support bots that can answer FAQs, collect feedback, and recommend products
Botsify
Botsify is a chatbot automation platform that provides unified chat automation for your business. It is a no-code plugin that offers omnichannel support with integrations for WordPress, WhatsApp, Messenger, and more. Its chatbot plugins can also be customized with your logo and brand colors.
Starting Price
Botsify begins at $49 per month.
Free Trial
Botsify offers a 14-day free trial.
Botsify Features
- Offers chatbots for WordPress and Woocommerce sits, Facebook, WhatsApp, SMS, and Telegram
- Translation for over 190 languages
- Automatically responds to visitors in comments sections
Landbot.io
According to its website, Landbot is a fun, intuitive, and powerful platform that allows you to create any chatbot you can imagine and deploy it anywhere. It has pre-built templates for a variety of businesses and types of interactions. It is another no-code platform.
Starting Price
The starting price of Landbot.io is $30 per month.
Free Trial
Landbot offers a seven-day free trial.
Landbot.io Features
- Drag-and-drop creator for building conversation flows
- Deployment of chatbots across platforms as website embeds, pop-ups, widgets, and landing pages
- Pre-built bot templates for lead generation, event registration, and product launch
Install WordPress Chatbot Software with SEO Design Chicago
The right WordPress chatbot for your website depends on your website and its needs. It might depend on your audience, the bot itself, what tasks you want it to perform, and how much you want to spend. SEO Design Chicago offers live chat solution services. We can help you determine which software will best fit the needs of your WordPress website and install it for you. Contact us with any questions you might have about WordPress chatbot software!
FAQ:
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- Best WordPress chatbox software?
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