The Best Live Chat Solutions For Your Website
What is a Website Live Chat?
When visiting some websites you might notice a consistent trend. Right when that web page loads you are immediately prompted with a chat box in the corner of your screen, asking if you have any questions or need any help finding something. This is live chat and it has become one of the best ways to offer customer service online.
Live Chat has grown in popularity and consistently ranks as one of the best customer service options. 41% of those surveyed said they preferred live chat as their method of consumer inquiry. This was the largest reported percentage; with telephone, email, and phone trailing behind at 32%, 23%, and 3% respectively.
The desire for live chat has grown so much so that Facebook has started implementing a live chat option into their business pages. Facebook For Business has offered users an easy way to test out live chat, giving them a great introduction that’s easy to use. Whether you are already accustomed to live chat through this model or you are completely new to the concept, we are here to help take your online customer service efforts to the next level by providing your website with a robust live chat feature that your staff can manage with ease.