Social Media Marketing
This article will tell you everything you need to know about social media marketing and how companies should measure their social media marketing success. It will also tell you how hiring a social media marketing company might help your business be more successful. And if you still need help, we at SEO Design Chicago are happy to answer any questions you may have.
What is social media marketing?
Social media marketing (sometimes referred to as SMM) is the use of social media platforms (for example, Instagram, Twitter, Facebook and Pinterest) and websites to promote a product or service. The practice of social media marketing involves sharing content on those social media networks in order to increase visibility for a business or brand by reaching more potential customers, and hopefully, gain more business. It might take some time before you start seeing results, but social media marketing is a proven effective way to promote your business.
What does a social media marketing company do?
A social media marketing company will create a social media marketing campaign for a business, from strategizing it and creating content for the business, to regularly updating and monitoring their social media channels. A social media marketing company might also start and maintain a blog for your business’s website.
What can social media marketing do for my business?
Did you know that more than 70 percent of internet users are more likely to make purchases from a brand they follow on social media? There are several benefits to social media marketing. A social media marketing company can help your business increase your web traffic, raise your brand awareness, create an identity online for your brand, increase engagement between your business and its followers and potential customers on social media, and ultimately, attract more customers for your business.
What is a social influencer?
You hear the term “influencer” is thrown around a lot these days, especially on social media. But what is a social influencer and who are they? A social influencer is someone with a large amount and variety of followers on social media platforms who promotes products or services. If you wish to utilize social influencers as part of your social media marketing strategy, it will be important for you to find the right type of influencer for your needs. You may not realize it, there are several different kinds of influencers.
Here are some examples of different types of influencers:
- Blogger and Vloggers: You’re probably most familiar with this type of influencer, who likely has a large presence on Instagram and shares their daily outfits and the details of their day-to-day life with their followers.
- Mainstream Celebrities: Though mainstream celebrities are often thought of as a huge get as brand ambassadors for social media marketing campaigns, they actually have such large social media followings that it’s hard to pinpoint who you’ll reach if you utilize one. Plus, they obviously are the most expensive influencer you can get.
- Micro-Influencers: Though you might typically think of an influencer as someone with at least a million followers on their social media pages, a micro-influencer has a smaller, but usually more devoted audience catering to a certain niche. A bonus of utilizing a micro-influencer is their fees are typically less than that of a major influencer.
- Nano-Influencers: Nano-influencers have fewer followers, similarly to that of a micro-influencer. However, they usually are big fans of one certain product. You can use your own employees to be nano-influencers, for example, by having them post positively about your products on their own pages. Or, you can search for people who have positively mentioned your business in the past on social media, and offer them products in exchange for additional, current posts.
- Activists: Activist influencers are driven by a social or political cause, rather than by products. Activists can be excellent influencers for charities and nonprofits relating to the cause they’re interested in. For example, some activists are body positivity influencers who can be persuaded to join a campaign promoting real bodies.
- Journalists: Journalists are sometimes thought of as the original influencers, though you may not realize it. If your business is a restaurant, for example, you may be able to have a food reviewer for a local tv station or newspaper come review your restaurant. You can then post their review on all of your own social media channels.
- Photographers: Photographers are excellent influencers to utilize, especially for campaigns on Instagram.
- Thought Leaders: Thought leaders are typically entrepreneurs and other types of high-level business executives. They are ideal influencers because they typically have a very captive audience interested in a specific niche. You can also create your own thought leader influencer by turning a high-ranking member of your own business into a prominent social media follower and posts about your business frequently and eloquently.
Social Media Marketing Services
Here are some of the services that any good social media marketing company should provide for your business.
Identifying Your Target Audience
The first step in any successful social media marketing campaign is to identify the campaign’s target audience. Are you looking to connect with women in their 20s? Then hiring a social influencer, maybe one who they know from “The Bachelor” who now works as a blogger, might be the right approach.
Creating a Strategy
Once you know your target audience, your social media marketing company can start creating a strategy. The strategy will involve which social media platforms will be best to reach your target audience, the best times of day to post to ensure that your target audience sees the post, and more.
Regularly Scheduling Updates
One of the most important keys to a successful social media marketing campaign is to post regularly and engage with other users on social media. Hiring a social media marketing company to help you create content will help you make sure you have enough to post.
It’s crucial to continuously monitor your business’s social media accounts to be aware of any crises that may arise from typos, angry customers in your mentions, or any other kind of issues that may come up as a result of any kind of social media.
Tools for Measuring Social Media Marketing Success
The best way for a company to measure the success of its social media marketing is by using analytics. There are several different tools for measuring the success of social media marketing, including the following options. Each one has different pros and cons, which we’ve listed here for you.
HootSuite is a great tool for measuring social media metrics, especially for beginners. You will be able to monitor your success and also schedule future social media posts.
If you’ve ever used Google Alerts, SocialMention is a very similar aggregate tool, except it monitors social media mentions only. It’s a helpful way to monitor what’s being said about your business, by who, and what the tone of what is being said about your company is.
Klout is an excellent tool that measures your success on Twitter, Facebook, Google+ and several other channels.
Facebook provides an insights dashboard for you to see all the analytics data for your Facebook page. That includes your reach and engagement, which will help you see what content your audience reacts to and likes, and help you plan for future posts.
Just like Facebook, Twitter has its own analytics dashboard for you to see how your content is performing. It lets you see which tweets were retweeted, liked and replied to. It also tracks your mentions and new followers.
Chances are, you’re already familiar with Google Analytics. Google Analytics Campaign Tracking allows you to monitor a campaign by setting up links for campaigns with UTM parameters.
Custom Report Sharing for Google Analytics
You can also use Google Analytics to track how traffic is getting to your website. Custom Report Sharing can tell you how many people are finding your site via which social media channels, which helps you know which social media channel is most effective for you, and which channels you might need to work on.
Yes, we all know of Bitly as a link shortener. But did you know it also allows you to track everything you share? It’s a great tool to help you figure out which content you’re sharing is working for your audience.
Buffer is another tool, like HootSuite, that allows you to schedule your social media posts and also has the added benefit of a dashboard to show you which of your posts are getting the most engagement.
TweetReach is one of your best options for tracking a certain campaign on Twitter. All you have to do is enter your search term or hashtag. TweetReach will search for all the tweets including the term or hashtag and tell you its reach, activity, exposure and top contributors. As a bonus, you can see the first 50 mentions for free.
Keyhole is similar to TweetReach, but it allows you to track hashtags or keywords on Facebook and Instagram, too.
SEO Design Chicago
For help with your social media marketing needs, analyzing your success and more, contact SEO Design Chicago today.