The Best Live Chat Solutions For Your Website
What is a Website Live Chat?
When visiting some websites you might notice a consistent trend. Right when that web page loads you are immediately prompted with a chat box in the corner of your screen, asking if you have any questions or need any help finding something. This is live chat and it has become one of the best ways to offer customer service online.
Live Chat has grown in popularity and consistently ranks as one of the best customer service options. 41% of those surveyed said they preferred live chat as their method of consumer inquiry. This was the largest reported percentage; with telephone, email, and phone trailing behind at 32%, 23%, and 3% respectively.
The desire for live chat has grown so much so that Facebook has started implementing a live chat option into their business pages. Facebook For Business has offered users an easy way to test out live chat, giving them a great introduction that’s easy to use. Whether you are already accustomed to live chat through this model or you are completely new to the concept, we are here to help take your online customer service efforts to the next level by providing your website with a robust live chat feature that your staff can manage with ease.
Implementing Live Chat Software
There are a few different ways to implement and maintain live chat on your website, most of these differences depend on your organization’s size and requirements. If you are a smaller organization with a minimal amount of inquiries coming in it could be easy for your organization to handle answering questions, especially if you have a dedicated person monitoring the chat. If you are a large organization with many customer services questions coming in each hour, it might be useful to automate some chat options as well as make live chat monitoring a required position.
The first step in building your live chat solution is knowing which group you fall under. Knowing the demand this system will have to handle is key to making sure you provide the best customer service experience.
Live Chat Maintenance
At this point it is important to know who will maintain this live chat system. Whether it is an auxiliary task for your team to take on or a dedicated position, it is important to establish how this system will be run. What makes a live chat program efficient and appealing is the fact that customers can get a response instantly. If it is not established early on it can be hard to maintain a reputation of efficiency.
Once you have figured out the demand and established a plan of action it’s time to make it a part of your website. Depending on the CMS system your website operates on, this process can vary in effect. Whether this chat option is a plug-in that needs to be implemented or a coding project designed to fit the precise layout of your site, you will need to take action in making sure it is actualized properly. Look into what others have done with a website like yours to make sure you are getting the results. If you are someone with minimal website management experience it can be beneficial to reach out to a consultant.
SEO Design Chicago provides a wealth of website development services. Regardless of the CMS system your website uses, we can provide you with a live chat program that works for you. The best live chat software is one that is comprehensive and effective for you. We want to provide your team with tools they can actually use, not complicated or convoluted for appearances only.